Privacy Policy

At RideRush ("we," "our," or "us"), we take your privacy seriously and are committed to ensuring the protection of any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with the RideRush Passenger App ("RideRush "). By downloading, registering for, accessing, or using the RideRush Passenger App, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

To provide and improve our services, we collect various types of information about you. This information may be provided directly by you, automatically collected during your use of the App, or obtained through third parties. Below, we outline the types of information we collect:

a. Personal Information You Provide Directly

When you register an account, request a ride, or otherwise interact with the App, you may provide personal information including but not limited to:

• Full Name: Required to create an account and facilitate ride matching with drivers.
• Email Address: Used for account verification, notifications, and customer support communication.
• Phone Number: Essential for account creation, ride notifications, and driver communication.
• Profile Picture: Optional, used to personalize your profile for drivers.
• Payment Information: Including credit card details, PayPal, or other payment method information for processing ride payments.
• Ride History: Data on previous rides including routes, times, and drivers.
• Feedback and Support Requests: Comments, reviews, and any interactions with customer support teams.

b. Automatically Collected Information

When you use the RideRush Passenger App, we automatically collect information about your usage and device through various technologies:

• Device Information: Information about your device such as model, operating system version, unique device identifiers, and mobile network.
• Usage Information: Data on how you interact with the App, including pages viewed, features accessed, and time spent using the App.
• Log Data: We log technical details like your Internet Protocol (IP) address, browser type, and other system information when you access the App.
• Location Data: With your permission, we collect location data to offer ride-hailing services, provide navigation, and match you with nearby drivers. Location data may include your precise GPS location, approximate location based on your IP address, and historical location data.

c. Information from Third Parties

We may also collect personal information from third parties, such as:

• Social Media Platforms: If you connect your RideRush account with third-party services like Facebook or Google, we may receive your profile data, including name, email address, and profile picture.
• Payment Providers: We may receive information from third-party payment processors related to transactions made through the App.

2. How We Use Your Information

The personal information we collect is used to provide, maintain, and improve our services. Specifically, we may use your information for the following purposes:

a. Providing Services

We use your personal information to:

• Create and manage your RideRush account.
• Facilitate ride booking and communicate with you about ride details.
• Match you with drivers based on your location and preferences.
• Process payments and issue receipts.
• Provide customer support and address any complaints or inquiries.

b. Personalization

We may use your data to personalize your experience, including:

• Suggesting rides, destinations, or routes based on your previous usage.
• Tailoring promotions, rewards, and offers that may interest you.

c. Safety and Security

To ensure the safety of all users, we use your information to:

• Verify your identity when you create an account or request a ride.
• Detect and prevent fraudulent or unauthorized activity.
• Monitor and enhance the security of our platform.

d. Communication

We use your contact information to:

• Send you ride-related notifications such as driver arrivals, trip status updates, or changes to your ride.
• Send you promotional emails, app notifications, and other communications that may interest you, unless you opt-out.

e. Legal Compliance and Risk Management

We may use your data to:

• Comply with legal obligations, court orders, and regulatory requirements.
• Protect our legal rights, property, and safety, as well as the rights, property, and safety of our users or the public.

3. How We Share Your Information

RideRush is committed to maintaining the confidentiality of your personal information and does not sell or rent your data to third parties. However, in certain circumstances, we may share your information with:

a. Drivers

To provide you with ride services, we share relevant information with your assigned driver, including:

• Your name and profile picture (if provided).
• Your pick-up location and destination.
• Ride details and special requests.

b. Third-Party Service Providers

We work with various third-party service providers who help us operate our services, including:

• Payment Processors: We may share your payment details with third-party processors to facilitate transactions.
• Cloud Storage Providers: We use cloud storage services to securely store data collected through the App.
• Analytics Providers: We may share anonymized usage data with third-party analytics companies to improve our services.
• Customer Support Platforms: To handle inquiries or complaints, we may share your contact and ride details with customer support agents or service providers.

c. Business Transactions

In the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of the business assets. We will notify you of any such transfer and explain your rights concerning the transfer.

d. Legal Compliance

We may disclose your personal information to:

• Law enforcement or regulatory authorities in response to a legal request or to comply with legal obligations.
• Protect our rights, property, or safety, and the rights, property, or safety of others.

4. Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to:

• Encryption of sensitive data (e.g., payment information).
• Secure transmission of data over the internet using HTTPS.
• Restricted access to personal information based on roles and responsibilities.

Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs through your account.

5. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our policies. Once personal information is no longer required for these purposes, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your data:

a. Access and Rectification

You can access and update your personal information through the account settings in the App. If you find any inaccuracies, you can correct or update the information.

b. Deletion

You have the right to request the deletion of your data. To request account deletion, please contact us at [support@riderush.co]. Please note that certain information may need to be retained to comply with legal obligations or resolve disputes.

c. Data Portability

You have the right to request a copy of the personal data we have collected about you in a structured, machine-readable format.

d. Opt-Out of Marketing Communications

You can opt out of receiving promotional communications at any time by clicking the "Unsubscribe" link in our emails or adjusting your notification preferences in the App.

e. Location Services

You can enable or disable location services on your mobile device anytime. Please note that disabling location services may affect the App's functionality and your ability to request rides.

7. Third-Party Services and Links

The RideRush Passenger App may contain links to third-party websites or services. These third parties operate independently from us and may have their own privacy policies. We are not responsible for these third parties' privacy practices or content. We recommend that you review their privacy policies before providing any personal information.

8. International Data Transfers

RideRush is based in the United States of America and your data may be transferred to and processed in countries outside of your home country. These countries may have different data protection laws than your country of residence. By using the App, you consent to the transfer, processing, and storage of your information in these countries. We take steps to ensure that any data transferred internationally receives an adequate level of protection.

9. Children’s Privacy

The RideRush Passenger App is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have inadvertently collected information from a child, please contact us at [support@riderush.co].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we update the policy, we will notify you by posting the revised policy in the App and, where appropriate, by email or other means. The updated policy will include the "Effective Date" at the top of the document. Your continued use of the App following the effective date of any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us using the information below:

RideRush  

Email: support@riderush.co 

Address:  1111 B South Governor Avenues 

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By using the RideRush Passenger App, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.